Last updated: 17 August 2026
Cancellation
A confirmed product order may be cancelled before dispatch by contacting us promptly on the listed mobile or WhatsApp number.
Installed or used products
An RO purifier that has been installed or used cannot be returned. Customers should verify the selected model, delivery details and visible condition before installation.
Damaged or incorrect item
Any visible transit damage or incorrect product should be reported immediately at delivery and before installation. Resolution is based on inspection and order records.
Approved refunds
Where a refund is approved, its method and expected processing time will be communicated to the customer based on the original payment arrangement.